Shipping policy
We ship to valid residential and commercial street addresses in the United States.
Shipments to PO Boxes will require special ordering handling, so please email us before placing your order.
For other countries or destinations such as APO/FPO/DPO addresses, please contact us before ordering to ship to confirm shipping options.
All orders are shipped prepaid via the parcel or freight carrier of our choice.
Stocked items are usually packed and shipped within three business days.
For expedited shipping options, please email before placing your order.
You are responsible for tracking and filing recovery claims in cases of lost or damaged in-transit packages. We will guide you through the process.Ā
IMPORTANT: It is a good practice to always inspect your package(s) upon delivery and have the delivery driver record any visible shipping damages to the package or contents. Contact us immediately if your items have been damaged by the shipping carrier and send us photographs documenting the damage for the claims process.
SHIPPING POLICY DETAILS
Shipping Methods
We usually ship via UPS Parcel Ground but reserve the right to use FedEx Ground, the United States Postal Service, or other services that deliver to your address.
Shipping and Delivery Times
Stocked items are usually packed and shippedĀ within threeĀ business days.Ā
Delivery times are set by carriers and will depend on the distance from our location in Las Vegas,Ā NevadaĀ to the delivery address. You can email us for transit time estimates or consult with the carrier's website.
Delays Beyond Our Control
We are not responsible for shipping delays once your order leaves our facility.
Lost Shipments
We will consider a shipment as lost if not delivered within 30 days of the carrierās original estimated delivery date, and the carrier is unable to provide updated tracking information to confirm the packageās whereabouts.
If the package is simply delayed, we do not consider it a lost shipment. Likewise, if the carrier says the package was delivered and you are unable to locate it on your end, we do not consider it a lost shipment.
Items Damaged During ShipmentĀ
We are responsible for filing recovery claims for damaged shipments with the carrier. In this case, after we review the information you provide and confirm the damage was caused during shipping, we will work with you to either send replacements for the damaged items at no additional charge or issue a refund for the damaged items.
Time is of the essence in successfully filing claims to recover shipping damage costs.
It is important to always inspect your package(s) upon delivery and have the delivery driver record any visible shipping damages to the package or contents.
Immediately upon finding shipping damage, take photographs of both the shipping package and the damaged items to clearly illustrate where and how the damage occurred.
Undelivered and Returned Orders
If your order is returned as undeliverable, refused, or for any other reason returned to us, we will attempt to contact you for valid address and delivery information. You will be required to pay additional shipping costs before we reship your order.
Alternatively, per our Return and Refund Policy, you may request to have us keep your order and refund you the original purchase amount less shipping costs and restocking fee. However, this option does not apply to any items in your order that are non-returnable as described by our Return and Refund Policy.
If after 60 days from the date of order, we are unsuccessful at contacting you at the phone number and email provided when you placed your order, we reserve the right to return your product to inventory and refund your purchase amount less a restocking fee and all shipping costs per our Return and Refund Policy.
Incomplete Address or Incorrect Address
It is important to include complete street address information when ordering including apartment number, suite number, or other unique identifier for multi-tenant buildings.Shipping companies such as UPS and FedEx will charge extra fees per box ($4 to $20+) if their processing facilities decide additional detail is required for the delivery.
We reserve the right to charge you for additional shipping fees resulting from incomplete or incorrect addresses.
Other Details
This Policy applies to items purchased online, in-store, by mail order, by phone, email, or fax from ROCKIN REBEL BEAUTY LIMITED or rockinrebelbeauty.com
This Policy also applies to items sold by RRB through third-party platforms such as Amazon, eBay, Google, Facebook, or other social media sites.
Contact Us
For any questions or comments regarding this Policy, please let us know.
support@rockinrebelbeeauty.com
(702) 809-7452
Definitions
In this Policy, references to "RRB", "we", "we'll", "us", "our", "ours" and similar terms refer to ROCKIN REBEL BEAUTY LIMITED, its product brand divisions, and online storefronts. In this Policy, references to "you", "you'll", "your", "yours", "customer", "customers" and similar first-person terms refer to individuals, companies, government agencies, nonprofits, or other entities purchasing items from RRB.
Reserved Rights
RRB reserves the right to change this Policy with or without notifying you in advance. The Policy terms that will apply to your order will be those stated on this page as of the date of your order unless superseded by specific terms mutually agreed to in writing before your purchase.The Policy Terms are transferable to legal successors of either you or us but are not transferrable to third parties or designees.